Frequently Asked Questions

WHAT ARE THE CURRENT OPERATING PROCEDURES TO DEAL WITH COVID-19?

To ensure the comfort and health of all guests and team members, all operating procedures have been reviewed and reworked to ensure a luxurious service experience while adhering to social distancing and increased hygiene measures. Learn more about Marine & Lawn's health and safety precautions.

WHAT TIME IS CHECK-IN?

Check-in is from 3pm onwards. The spa facilities are available from 3pm on the day of arrival.

WHAT TIME IS CHECK-OUT?

11am

CAN I ORGANISE AN EARLY CHECK-IN?

Guaranteed check-in is 3pm; however, we can add an early arrival request to your reservation, and your room will be prioritised; however, this cannot be guaranteed. The only way to truly guarantee is to book the room the night prior. 

CAN I ORGANISE A LATE CHECK-OUT?

This service is subject to availability. A £20 per extra hour fee will be applied to the final bill for any hours past the check-out time. A full night's charge will be applied if you wish o check-out later than 4pm. 

CAN I MAKE A SPECIAL REQUEST FOR MY STAY?

Please email info@slievedonard.co.uk or phone reception at +44 (0)28 4372 1066 to arrange any special requests. 

WHAT IS YOUR ONLINE CANELLATION POLICY?

Our online cancellation is subject to terms and conditions of accommodation package reserved. Generally, bookings made via our website can be cancelled up to 3pm, 3 days prior to arrival. This does not apply to non-refundable, non-transferable bookings made via a third-party site. 

HOW DO I MAKE RESERVATIONS FOR A LARGE GROUP?

Please contact info@slievedonard.co.uk or phone +44 (0)28 4372 1066 and ask for group reservations.

IS THERE A CAR PARK ON-SITE?

We offer complimentary car parking to all our guests.

DO YOU HAVE ACCESSIBLE PARKING?

Yes

DO YOU HAVE FAMILY OR INTERCONNECTING ROOMS?

Yes, we do indeed. We have 30 family rooms in total comprising of a super king-size bed and a single bed or two double beds. Some of our rooms can facilitate a second single bed in the room, but clients must be advised that space will be restricted, and a further supplement will be applied. We also have 14 interconnecting guest rooms. 

DO YOU HAVE WHEELCHAIR-FRIENDLY ROOMS?

Yes, we have two fully accessible double rooms with two double beds and a full wet room. 

ARE THERE TEA/COFFEE-MAKING FACILITIES IN THE ROOMS?

Yes, we have a selection of teas and coffees in all of our rooms. If a tea type is not provided in the room, we can supply it if a request is made. 

ARE THERE IRONING BOARDS AND HAIRDRYERS IN THE GUESTROOMS?

All of our rooms have ironing boards and hairdryers in the room. Ironing board located in wardrobe and hairdryer located in the drawer of the dresser.

DOES THE HOTEL SUPPLY COTS FOR BABIES?

Yes, we have cots for children in the hotel, but a request must be made prior to ensure sufficient availability. 

CAN I LEAVE MY LUGGAGE AT THE HOTEL?

Certainly, our concierge will safely store your luggage in the concierge store before check-in or after check-out. We do not accept any liability for damage or loss to any property whilst left on the property. 

WHAT IF I HAVE FORGOTTEN AN ITEM?

Our lost property department is open daily from 9am-5pm. The lost property department can only be contacted between these times, although collection arrangements can be made outside of these times. Any belongings not collected on the specified collection day will be returned to lost property, and an alternative collection date must be arranged. You can contact the lost property at info@slievedonard.co.uk or on +44 (0)28 4372 1009. The guest will incur the charge for any postage costs, any payment must be made prior to items being returned. 

CAN AIRPORT TRANSFERS BE ARRANGED?

Yes, our concierge will be happy to make any transport arrangements. Fees apply. 

WHERE IS THE NEAREST BUS STATION?

The nearest station is only five minutes walk from the Hotel on Railway Street. 

IS WI-FI AVAILABLE THROUGHOUT SLIEVE DONARD?

Yes, public Wi-Fi is available throughout the hotel via Slieve Public Wi-Fi. A code must be obtained from reception.

ARE PETS PERMITTED?

Yes, we are delighted to be a pet-friendly hotel. Please be sure to let our reservations team know at the time of booking that you will be bringing your pet.

ARE SMOKING ROOMS AVAILABLE?

We do not have any smoking rooms due to the new smoking law; however, we have designated smoking areas outside the hotel.

WHAT ARE THE SPA HOURS?

Our Spa is open daily from 7:30am-8pm.

CAN CHILDREN USE THE SPA FACILITIES?

We have designated swim times for children from 9:30 am - 5:30pm daily.

DO YOU HAVE A GYM?

We do have a gym and fitness classes that our guests are available to guests.