Frequently Asked Questions
WHAT ARE THE CURRENT OPERATING PROCEDURES TO DEAL WITH COVID-19?
To ensure the comfort and health of all guests and team members, all operating procedures have been reviewed and reworked to ensure a luxurious service experience while adhering to social distancing and increased hygiene measures. Learn more about Marine & Lawn's health and safety precautions.
WHAT TIME IS CHECK-IN?
Check-in is from 3pm onwards. The spa facilities are available from 3pm on the day of arrival.
WHAT TIME IS CHECK-OUT?
CAN I ORGANISE AN EARLY CHECK-IN?
Guaranteed check-in is 3pm; however, we can add an early arrival request to your reservation, and your room will be prioritised; however, this cannot be guaranteed. The only way to truly guarantee is to book the room the night prior.
CAN I ORGANISE A LATE CHECK-OUT?
This service is subject to availability. A £20 per extra hour fee will be applied to the final bill for any hours past the check-out time. A full night's charge will be applied if you wish o check-out later than 4pm.
CAN I MAKE A SPECIAL REQUEST FOR MY STAY?
WHAT IS YOUR ONLINE CANELLATION POLICY?
Our online cancellation is subject to terms and conditions of accommodation package reserved. Generally, bookings made via our website can be cancelled up to noon the day prior to arrival. This does not apply to non-refundable, non-transferable bookings made via a third-party site.
HOW DO I MAKE RESERVATIONS FOR A LARGE GROUP?
IS THERE A CAR PARK ON-SITE?
We offer complimentary car parking to all our guests.
DO YOU HAVE ACCESSIBLE PARKING?
DO YOU HAVE FAMILY OR INTERCONNECTING ROOMS?
Yes, we do indeed. We have 30 family rooms in total comprising of a super king-size bed and a single bed or two double beds. Some of our rooms can facilitate a second single bed in the room, but clients must be advised that space will be restricted, and a further supplement will be applied. We also have 14 interconnecting guest rooms.
DO YOU HAVE WHEELCHAIR-FRIENDLY ROOMS?
Yes, we have two fully accessible double rooms with two double beds and a full wet room.
ARE THERE TEA/COFFEE-MAKING FACILITIES IN THE ROOMS?
Yes, we have a selection of teas and coffees in all of our rooms. If a tea type is not provided in the room, we can supply it if a request is made.
ARE THERE IRONING BOARDS AND HAIRDRYERS IN THE GUESTROOMS?
All of our rooms have ironing boards and hairdryers in the room. Ironing board located in wardrobe and hairdryer located in the drawer of the dresser.
DOES THE HOTEL SUPPLY COTS FOR BABIES?
Yes, we have cots for children in the hotel, but a request must be made prior to ensure sufficient availability.
CAN I LEAVE MY LUGGAGE AT THE HOTEL?
Certainly, our concierge will safely store your luggage in the concierge store before check-in or after check-out. We do not accept any liability for damage or loss to any property whilst left on the property.
WHAT IF I HAVE FORGOTTEN AN ITEM?
Our lost property department is open daily from 9am-5pm. The lost property department can only be contacted between these times, although collection arrangements can be made outside of these times. Any belongings not collected on the specified collection day will be returned to lost property, and an alternative collection date must be arranged. You can contact the lost property at email@example.com or on +44 (0)28 4372 1009. The guest will incur the charge for any postage costs, any payment must be made prior to items being returned.
CAN AIRPORT TRANSFERS BE ARRANGED?
Yes, our concierge will be happy to make any transport arrangements. Fees apply.
WHERE IS THE NEAREST BUS STATION?
The nearest station is only five minutes walk from the Hotel on Railway Street.
IS WI-FI AVAILABLE THROUGHOUT SLIEVE DONARD?
Yes, public Wi-Fi is available throughout the hotel via Slieve Public Wi-Fi. A code must be obtained from reception.
ARE PETS PERMITTED?
Only guide dogs are permitted.
ARE SMOKING ROOMS AVAILABLE?
We do not have any smoking rooms due to the new smoking law; however, we have designated smoking areas outside the hotel.
WHAT ARE THE SPA HOURS?
Our Spa is open daily from 7:30am-8pm.
CAN CHILDREN USE THE SPA FACILITIES?
We have designated swim times for children from 9:30 am - 5:30pm daily.
DO YOU HAVE A GYM?
We do have a gym and fitness classes that our guests are available to guests.
WHEN WILL INFORMATION ABOUT SANTA'S POLAR EXPRESS 2022 BE AVAILABLE?
Hop on board for some Christmas magic as you embark on a winter wonderland train adventure to visit Santa and his elves in their busy workshop.
Sign up to receive pre-sale ticket announcements for this year's Santa's Polar Express at Slieve Donard.